Privacy Policy

1. Introduction

This Privacy Policy explains how Olga Bieliakova ("the Coach", "I", "me", or "my") collects, uses, stores, and protects your personal information when you use my coaching services and website.

I am committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

For the purposes of data protection law, I am the data controller responsible for your personal data:

3. Information I Collect

I may collect and process the following personal data:

Contact and Booking Information

• Name (first and last)
• Email address
• Professional sector and current role
• Information about previous coaching or therapy experience

Pre-Session Questionnaire Data

• Your reasons for seeking coaching
• What you would like to change or improve
• Any additional context you choose to share

Session and Payment Information

• Booking dates and times
• Payment transaction records
• Session notes (kept securely and confidentially)

Technical Information

• IP address
• Browser type and version
• Device information
• Cookie data (see Cookie Policy below)

4. How I Use Your Information

I use your personal data for the following purposes:

• Service Delivery: To provide coaching services, schedule sessions, and communicate with you
• Payment Processing: To process payments and maintain financial records
• Session Preparation: To prepare for coaching sessions based on questionnaire responses
• Communication: To send booking confirmations, reminders, and follow-up materials
• Legal Compliance: To comply with legal and regulatory requirements
• Service Improvement: To improve my services and website functionality

5. Legal Basis for Processing

I process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfill our coaching agreement
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legitimate Interest: For business administration and service improvement
• Legal Obligation: To comply with legal requirements

6. Data Sharing

I do not sell your personal data. I may share your data with:

• Payment Processors: To process secure payments
• Scheduling Services: To manage bookings (e.g., Calendly)
• Email Services: To send confirmations and communications
• Professional Supervisors: Anonymised information only, for maintaining professional standards
• Legal Authorities: If required by law or to protect safety

7. Data Retention

I retain your personal data only as long as necessary:

• Client Records: 7 years after our last interaction (for legal and insurance purposes)
• Financial Records: 7 years (UK tax requirements)
• Marketing Data: Until you withdraw consent
• Website Analytics: 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request limited processing of your data
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

To exercise any of these rights, please contact me at obcoachingspace@outlook.com.

9. Cookie Policy

This website uses cookies to improve your experience. Cookies are small text files stored on your device.

Types of Cookies Used

You can manage your cookie preferences through the cookie banner or your browser settings.

10. Data Security

I take appropriate security measures to protect your personal data:

• Secure, encrypted connections (HTTPS) for all data transmission
• Secure password-protected systems for data storage
• Regular security reviews and updates
• Limited access to personal data on a need-to-know basis

11. International Transfers

Some third-party services I use may process data outside the UK. Where this occurs, I ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

12. Changes to This Policy

I may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated directly where appropriate.

13. Complaints

If you have concerns about how I handle your personal data, please contact me first at obcoachingspace@outlook.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk/make-a-complaint

14. Contact Information

For any questions about this Privacy Policy or your personal data: